Refund and Return Policy

Effective Date: December 10, 2024

At TitiToyBaby, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to assist you with a smooth refund and return process. Please review our policy below for details:

Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.
  • Products must be in their original packaging, unused, and in the same condition as when received.
  • Proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items

  • Gift cards, clearance items, or personalized products are not eligible for return.
  • Items damaged due to misuse or improper handling are also non-returnable.

Refund Process

  • Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.
  • Shipping fees are non-refundable unless the return is due to a defective or incorrect product.

Return Instructions

  1. Contact our customer service team at info@tititoybaby.com to initiate the return process.
  2. Provide your order number and details about the product you wish to return.
  3. Send the item to:
    TitiToyBaby Returns Department
    657 Pinecrest Lane Kansas City Missouri

Damaged or Defective Products
If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost.

Contact Us
If you have any questions or need assistance, please reach out to our support team: